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Jobs at Jam – Account Director


We’re looking for an ambitious and proactive Account Director to direct and develop our B2B and consumer accounts with integrated communications solutions.

You’ll join our amazing team of Jammers to ensure service excellence for established brands within the Personal Finance, Tech, Leisure and Property sectors, among others.

As an integrated communications agency we devise and deliver comprehensive marketing solutions, utilising a combination of tactics that support clients in meeting strategic business objectives, encompassing everything from social media (paid and organic), PR, creative, digital outreach, brand development, experiential, web management and more.

This is a key leadership role for an Account Director with experience of all areas of the mix, with a good strategic and commercially focused approach, combined with a willingness to remain hands-on with some of the day-to-day. As Account Director, you’ll also bring excellent team management and delegation skills, along with an ability to forge strong, profitable and long term relationships with senior clients.

As Account Director:

You’ll need a solid agency background and in return you get to work for a really Jammy agency, with a fantastic working environment, down to earth culture and quality creative output. There’s also a generous holiday allowance, continuous training, flexible working, a pension scheme and performance related bonuses.

Reporting directly into our MD, you’ll be responsible for developing and overseeing strategies for our clients, helping them achieve their marketing goals, including increased online presence and impressions, lead generation and streamlined sales processes.

As a confident communicator and creative thinker, you will plan and lead the execution of digital and offline campaigns, coordinating work effectively with the wider account team, to ensure online activity marries with offline objectives and oversee digital initiatives to ensure solid engagement and brand consistency.

Our ideal Account Director is an experienced professional with demonstrable creative digital and traditional skills, performs well under deadlines, pays intricate attention to detail and has proven success in achieving set KPIs based on business objectives.

We’re a close-knit team and the agency is energetic and fast-paced, so you’ll need a good sense of humour and a work ethic in line with our ambitions.

In addition, you’ll need:

Experience of working on brands at director level

Experience of working on strategy, implementation and analysis

The ability to truly understand your clients, what makes them tick and what keeps them awake at night

Integrated experience across PR, digital, social media and marketing communications

Strong written and verbal skills

To understand the unique requirements of working for a small agency

The ability to work collaboratively

To love what you do. We really care about the work, and our Jammers. We want someone who feels the same way

Key Responsibilities:

Lead effective and efficient cross-functional interaction within the agency to deliver client success

Prioritise and manage clients’ expectations

Planning and oversight of campaigns, both on and offline, including print, broadcast, experiential, web, SEO/SEM, email, social media and display advertising

Ensure the strategic and creative excellence of team outputs in response to client briefs

Maximise team output and efficiencies through co-ordinating team workflow, with responsibility for all teamwork in progress. Effectively delegate to team members and manage team workload.

Review website traffic plans and ensure goals are met

Maintain effective, cohesive, and engaging brand messaging

Knowledge of a range of analytical tools including Google Analytics and Webmaster Tools

Measure and report on the performance of all marketing campaigns

Oversee A/B testing protocols and procedures

Ensure the effective management of budgets and content distribution to on and offline channels and social media platforms to increase web traffic (and in turn leads / sales where relevant)

Monitoring clients’ industries, immersing yourself in their industry news

Ensure compliance (e.g. copyright and data protection)

Grow revenues on your assigned client base

Mentor team members and develop their skill set in accordance with their individual goals and objectives and career path

Play a key role in the recruitment of new team members as and when required

Be actively involved in new business efforts from qualifying opportunities to leading pitch teams


A minimum of 5 years’ agency experience in traditional and digital media strategy, planning and buying

Previous recent experience working in an agency environment at Senior Account Manager / Account Director Level

Digital native, expertise in all Digital channels: PPC, SEO, Content, Social, Programmatic, etc.

Experience of fully integrated solutions, including PR and offline activity

Excellent presentation, communication and negotiation skills, with experience liaising with clients at senior level

Demonstrable commercial experience with experience of growing revenues and effectively managing budgets for campaigns

Strong experience in participating in new business pitches

Excellent organisational and time management skills with strong attention to detail

Management reporting experience essential

Above all, we’re looking for a positive, can-do attitude.

What you’ll get:

A place on the leadership team

The opportunity to work with leading brands

A positive and fun work environment

A great team and support network

Autonomy to bring your own creativity to the mix

A bonus structure

Very generous holidays

Flexible working

Continuous training

An office dog!

If you’ve got what it takes to become our next Jammer, send your CV and details of current salary to

Salary dependent on experience

Location: Northern Quarter, Manchester City Centre



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